1. Why does the printed label come out blank, print incorrectly,
or skip a label?
Cause 1: Incorrect print area.
Cause 2: Incorrect page size or print density setting.
Cause 3: Label paper is upside down.
Solution:
Solution:
Solution:
1. Load the label paper, label side up, and calibrate the printer
by holding down the Feed button until it beeps once.
2. Check the page size and make sure it matches the label paper
that has been loaded in the printer. Change the print density if
necessary.
Make sure the loaded label paper, the file source, and the page
size are all the same. For best results, select the 4x6 format when
downloading labels from the shipping or market platform.
2.Why don’t I see the printer listed under Printers & scanners?
Cause 1: This printer is NOT compatible with ChromeOS
(Chromebook) or Linux and does not work with smart devices
such as phones and tablets.
Cause 2: The driver was not installed correctly.
The printer must be powered on and connected to the
computer using the USB cable before running the installer.
Try reinstalling the driver with this prerequisite.
For Mac: Open a PDF file, click on the print icon, then click on
“printer preference”--“printer feature” to adjust the print speed
and density.
3.Why are the labels printing out slowly or faintly?
Cause 1: Speed setting is too slow.
Cause 2: Density setting is too low.
For Windows: Go to “Settings”--“Devices”--“Printers &
scanners”--“Label Printer”--“Manage”--“Printing preferences”
--“Page Setup” to adjust the print speed and density.

For Mac: Open a PDF file, click on the print icon, then click on
“printer preference”--“printer feature” to adjust the print speed
and density.