SHIPPING & DELIVERY

We understand how important the premium shipping is to each of customers, so we always commit ourselves to optimize the logistic system making everyone enjoy the shopping journey in Polono.
Before you make a purchase, you had better read the shipping terms below carefully. It would be helpful if you want to know how long will it take for the package to arrive or control your best delivery time without delay.

FAQS

1. Do you have international shipping?
The delivery scope on Polono website covers US.

2. When will my order ship?
Most of the time, we will process your order in 24 hours(Sunday and holidays excepted).

3. How to track my order?
You can track your order on our website in 2-5 business days after your purchase.

Shipping Support

Our site is always available. That means your orders can be placed 24/7. However, if delayed delivery or out of stock, we will contact you. Our passionate customer support team is happy to help with any questions or concerns. Please contact customer support at support@polono.com